Canary Concierge is a handcrafted clinical trial concierge service designed by people who deeply understand the challenges of study participation. Most existing concierge programs leave patients feeling under-cared for, under-represented, unsupported, and ultimately unimportant. Canary changes this experience entirely by centering the patient’s needs, comfort, and voice throughout the study journey.

From the moment a family enters a trial, Canary develops a personalized intake plan based on the study protocol and the individual’s unique circumstances. Our team conducts a one-on-one interview to understand daily needs, preferences, challenges, and concerns. We then create a customized welcome guide and coordinate all travel and accommodations with a focus on accessibility and minimizing stress. Throughout the study, participants receive continuous 24/7 support from a team with extensive clinical trial and travel experience, ensuring the experience is not only manageable but positive. After participation, feedback is collected to refine and continually improve the service. Canary partners with trusted organizations to provide thoughtful touches and meaningful support such as access to lodging, transportation, childcare, entertainment, and local assistance. Every interaction is driven by empathy, respect, and patient-centric care.